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Top Ten Global BPO Companies: A Closer Look

These top-tier Business Process Outsourcing Companies push the boundaries with their innovative approaches to outsourcing key business processes for small, medium, and large companies. When looking into the top ten BPO companies, it’s very key to remember:

  • A BPO must offer a variety of services, demonstrate expertise, and maintain a robust infrastructure to make it to the top ten.
  • Companies should engage with BPOs that cater to their specific industry needs.
  • Competitive pricing and a skilled workforce are key elements that businesses seek in a BPO.

Earning a spot in the top ten of any business model is an impressive accomplishment, a testament to a company’s prowess in its field. The top ten Business Process Outsourcing (BPO) companies are no different. Achieving top ten status signals that these companies possess a wealth of skills, experience, innovative strategies, and technological capabilities, enabling them to perform tasks cost-effectively for businesses around the globe.

A BPO needs a specific arsenal of attributes to be successful. These include long-term experience, a diversity of services, a solid infrastructure, competitive pricing, and a skilled workforce, all of which the top ten BPO companies share.

These are indispensable traits for business success and are exactly what business owners search for when selecting a BPO agency to meet their needs. While each business owner has distinct outsourcing needs, these core features are universally required.

Let’s examine the top ten BPO companies worldwide, presented in no particular order.

1. Suntec India

SunTec India is a well-established, multi-network BPO company based in India. Known for its plethora of IT services that help businesses efficiently realize their ROIs, it has been a BPO since 1999. It offers services in data entry and management, as well as e-commerce and SEO.

2. Accenture

Accenture stands out as a forward-thinking IT company and a BPO, providing a talented workforce. With its footprint in over 120 countries and employing more than 500,000 people globally, it caters to several major clients listed in the Fortune Global 100.

3. Cognizant

This U.S.-based multinational firm provides intelligent digital solutions in business operations, consulting, and information technology. Its expertise lies in servicing sectors like banking, retail consumer goods, and insurance.

4. Concentrix

Concentrix, a BPO, provides support to businesses in the automotive, healthcare, finance, and e-commerce sectors. Operating from its U.S. base in California, it offers solutions to clients in over 140 countries. Its acquisition of Convergys, another third-party service provider, bolstered its client engagement services.

5. Global Hola ← That’s Us

Global Hola empowers small to mid-size businesses to reach their peak potential with custom and general outsourced roles. They specialize in addressing the crucial elements that can drive or deter smaller businesses, enabling them to compete with larger companies without straining their budget. They work towards establishing scalable, high-performing, global teams for companies where it has been previously impossible.

6. Sykes

Skyes, a multinational BPO company based in Florida, is renowned for its excellent ITES services and IT consulting, aiding its clients in creating meaningful and intelligent customer experiences.

7. Wipro

Wipro supports businesses in banking, retail, travel, and education from its base in India. It serves significant clients like Walmart, Philips, Best Buy, and HP using Cloud infrastructure.

8. Genpact

Genpact, a BPO company, provides AI-based digital solutions for numerous industries such as banking, hospitality, energy, and manufacturing. It operates across 30+ countries and employs over 85,000 people.

9. EXL Service

Headquartered in New York, this BPO firm offers solutions in insurance, healthcare, banking, and logistics in countries like India, the United Kingdom, and the United States. Its workforce of over 30,000 uses advanced analytics to generate specific insights for each client, enabling efficient operations.

10. Teleperformance

This French-based BPO is focused on customer service. They provide a range of invaluable services in the customer service industry, such as intelligent automation, social media, and analytics. Their content moderation services are beneficial to startups of any size.

What Distinguishes These Top Ten BPO Companies?

All these top ten BPO companies employ their strongest assets to help businesses reach their objectives. Knowing which businesses to serve is part of their success recipe. Small businesses especially need a BPO that provides laser-focused services to solve their unique problems.

Global Hola is an excellent option for any small or medium-sized business to embark on its outsourcing journey or to continue from where a previous outsourcing company could not accommodate its needs. The most time-consuming and frustrating tasks can be delegated to virtual talents with Global Hola, allowing business owners and global team members to focus on more creative endeavors. We make sure our small-medium-sized business clients get our full attention and support to make their outsourcing experience exceptional and more customized than the competition.

Reliable Outsourcing Experts That Small Businesses Can Trust

These top ten BPO companies all have a proven history of superior skills in certain niches, but they aren’t specifically tailored for small to mid-sized businesses. Many like Accenture and Teleperformance are meant for large companies looking to outsource entire departments, but other smaller companies focus on small businesses. Differentiating between the numerous attributes of BPOs can be daunting. However, Global Hola offers small businesses friendly terms and a unique talent matching service that we don’t find in our large competitors.

Contact us today to see how we can help your small business reach its objectives with a free outsourcing discovery call.

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