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Outsourcing vs. In-house: How to make the right decision for your small business

The decision between outsourcing vs. in-house hiring is a tricky one to figure out, especially for small businesses with limited resources and budgets. Small businesses and medium-sized companies need to always assess how using their hiring resources can impact their business operations, but what factors should a business take in when making the decision of outsourcing vs. doing things in-house? 

This article aims to give you the pros and cons of both approaches, providing you with a clearer picture to make the right choice for your business.


Understanding Outsourcing and In-House Operations

Before diving into the comparison, it’s important to define both terms. Outsourcing involves hiring third-party service providers to handle certain business functions. Companies like Global Hola can range from customer service and IT support to human resources and accounting. On the other hand, in-house refers to tasks and processes managed by a company’s own employees within the organization.


The Pros of Outsourcing

There are a lot of inherent pros of outsourcing that make it a great advantage compared to hiring in house:

  1. Cost Efficiency: Perhaps the most significant advantage of outsourcing is cost savings. Outsourcing with companies that hire talent in the Philippines for example can reduce labor costs, especially when tasks are offshored to countries with lower wage structures. It also cuts down on expenses related to hiring, training, and maintaining in-house staff.

  2. Access to Expertise: Outsourcing companies often specialize in specific fields, offering a level of expertise that may be challenging to develop in-house. This access to specialized skills can lead to higher quality outcomes and innovative solutions and reduce the amount of time to find hires with the right specialized skills.

  3. Focus on Core Business Activities: By outsourcing non-core functions, a company can focus its resources on what it does best. This focus can drive growth and improve competitiveness against its competitors.

  4. Scalability and Flexibility: Outsourcing offers flexibility to scale operations up or down based on business needs, without the commitment of long-term in-house hiring.


The Cons of Outsourcing

Although outsourcing seems to be a great choice, there are some things to consider as less than optimal when compared to hiring in-house:

  1. Less Control: When you outsource, you relinquish a degree of control over how specific tasks are managed and executed. This can lead to concerns about quality and adherence to company standards.

  2. Communication Challenges: Working with an external team, possibly in a different time zone, can lead to communication barriers and coordination difficulties.

  3. Dependency on Suppliers: Over-reliance on third-party vendors can be risky, especially if the vendor faces operational or financial challenges.

  4. Security and Confidentiality Risks: Outsourcing certain functions, especially those dealing with sensitive data, can pose security and confidentiality risks.


The Pros of In-House Operations

Hiring a full-time or part-time staff can always be a great option as it allows you much more control over the operations of your business while retaining institutional knowledge. Here are some of the pros:

  1. Greater Control and Oversight: In-house operations allow for direct control over processes and personnel, leading to potentially higher standards of quality and integration with the company culture.

  2. Easier Communication and Collaboration: Teams working in the same environment, or even time zone, have the advantage of direct, clear communication and the ability to collaborate closely.

  3. Build and Retain Internal Expertise: Developing in-house skills can be a long-term investment in your company’s intellectual capital. It ensures the retention of critical knowledge and expertise within the organization.

  4. Better Alignment with Company Goals: In-house employees are generally more attuned to the company’s goals, culture, and values, which can lead to more aligned and cohesive strategies and execution.


The Cons of In-House Operations

Hiring in-house compared to outsourcing does come with some higher costs and resource allocations. Here are some things to consider when you’re making the decision:

  1. Higher Costs: Maintaining an in-house team often incurs higher costs, including salaries, benefits, training, and technological infrastructure.

  2. Limited Expertise and Scalability Issues: Small or medium-sized businesses may find it challenging to attract or retain top talent. Additionally, scaling up quickly in response to business needs can be more difficult with in-house teams.

  3. Resource Allocation: In-house operations may divert resources (both financial and human) from core business activities, potentially impacting growth and innovation.

  4. Rigidity: Changing in-house operations or redirecting resources can be slower and more complex, reducing the company’s agility in responding to market changes.

How to Decide on Outsourcing vs. In-house Hiring?

Outsourcing vs. In-house Infographic | How to determine if outsourcing is right vs. in-house hiring

The decision between outsourcing and in-house operations hinges on several factors.

Decision Factors

  1. Nature of the Business: For core business activities or those requiring strict control and confidentiality, in-house might be preferable. For specialized, non-core tasks, outsourcing could be more efficient.

  2. Size of the Business: Smaller businesses might benefit more from outsourcing due to lower operational costs and access to expertise, while larger companies may have the resources to sustain in-house teams.

  3. Cost Implications: Consider both the immediate and long-term financial impacts of each option.

  4. Scalability and Flexibility Needs: If your business experiences fluctuating demands, the scalability offered by outsourcing might be more beneficial.

  5. Risk Management: Assess the risks associated with both options, including dependency on vendors and the risk of information breaches.

  6. Cultural Fit: Ensure that the chosen approach aligns with your company’s culture and values.

Looking at the table in the infographic, we can see that some factors are more aligned with being outsourcing-friendly vs. in-house.

When Outsourcing is Right

  1. Level of Control: You can allow for a worker to be working remotely and perhaps a bit flexible with hours. Also, the way in which an outsourced professional completes their work can be controlled if needed; however, the level of control here is less as the worker is remote.

  2. Business Size (Small – Medium): Small-medium-sized businesses can benefit most from outsourcing, especially when they have a smaller hiring budget.

  3. Budget: Outsourcing, especially from companies that source talent from the Philippines, shines in terms of budget. Outsourcing your hiring needs with a company like Global Hola can reduce your hiring costs by up to 70% compared to hiring locally.

  4. Risk Level: Working with remotely-based professionals does come with slightly a bit more risk in terms of data privacy and access to materials; however, structuring your remote worker’s setup and access to tools can greatly mitigate this risk.

  5. Flexibility: For companies who need a high level of flexibility, outsourcing is the choice. It allows you to quickly find hires and scale up/down when your business needs change.

  6. Expertise: Finding skilled talent can be done both with outsourcing and in-house hiring; however, attracting highly-skilled talent in-house is limited to your local hiring area. Sourcing candidates globally with an outsourcing agency can greatly increase how many qualified and talented candidates you can find.



Both outsourcing and in-house operations have their merits and drawbacks. The key is to evaluate your company’s specific needs, resources, and goals. For some, a hybrid model, where certain functions are outsourced while others are kept in-house, may offer the best of both worlds. In the end, it’s about striking the right balance to propel your business towards growth and success.

Want some help figuring out if outsourcing or in-house hiring is the best option for your business? Global Hola can help you make the best decision, even if it means not doing business with us. Schedule a free discovery call to get started on your decision.