When it comes to hiring a virtual assistant, GetFriday (based in India) is often a name that surfaces due to its long-standing presence in the industry. But how does it truly measure up, and what do clients and virtual assistants say when working with them? Are they recommended? What do the GetFriday reviews say?
In this review, let’s analyze GetFriday’s strengths, weaknesses, and pricing based on real user experiences and online reviews from both the client and talent perspectives.
GetFriday’s Strengths
1. Established Reputation
GetFriday is one of the early pioneers in the virtual assistant space (since 2005). This makes it a good option for many entrepreneurs who are looking for a company with a long history in the virtual assistant industry in India.
2. Wide Range of Services
Users appreciate the broad selection of tasks that GetFriday assistants can handle, including administrative work, research, scheduling, customer support, and even personal assistance. This flexibility makes it appealing to a wide range of clients from solo entrepreneurs to larger businesses.
3. Personalized Service
Several reviews across the web mention that GetFriday takes the time to understand client needs and tailors its offerings accordingly. This is beneficial for businesses looking for a more customized approach rather than a one-size-fits-all service.
4. Strong Customer Support
Many users highlight GetFriday’s responsive customer service team, ensuring that issues and concerns are addressed quickly. Having reliable support can be a major advantage when working with a virtual assistant service.
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Get Friday’s Weaknesses (Reviews Analysis)
1. Inconsistent Quality of Service – A Recurring Issue
One of the biggest complaints about GetFriday, as seen in Quora and Ycombinator discussions, is the inconsistency in the quality of service provided by virtual assistants. One Quora user reported serious struggles with basic tasks like booking travel arrangements accurately or following instructions to avoid duplicate outreach on LinkedIn.
Another common issue raised in Glassdoor and AmbitionBox reviews is the lack of training for new hires, which leads to inconsistent performance across different VAs. While some clients receive excellent service, others are assigned assistants who struggle with task execution. This aligns with the broader pattern found in many GetFriday reviews—clients either have a great experience or a frustratingly inefficient one, with little middle ground.
While GetFriday does have a reputation for reliability in certain areas, this feedback suggests that the experience largely depends on which assistant is assigned to a client. This raises concerns about how well the company manages its talent pool and whether they offer sufficient support to ensure consistently high-quality service.
2. Poor Customer Support and Billing Issues
A concerning theme in user reviews is the difficulty of canceling services and GetFriday’s billing practices. One Quora review described an ongoing billing dispute where they had canceled their service in January but were still being charged in March. This raises red flags about GetFriday’s customer support efficiency and transparency in handling cancellations.
Similarly, some clients mention slow response times when attempting to address issues with their assistants. While GetFriday is praised for its flexibility and wide range of services, the lack of responsive customer support can make it frustrating for clients when things go wrong.
The issue of unresponsive or unhelpful customer support aligns with what other users have reported in Glassdoor reviews, where some employees mentioned slow processes and inefficiencies in company operations. This suggests that the internal management of GetFriday may struggle with operational bottlenecks, which could explain why customer support issues persist.
3. Low Pay and High Turnover Among Virtual Assistants
Another recurring theme in reviews from AmbitionBox and Glassdoor is the dissatisfaction among virtual assistants due to low wages and limited career growth. Several employees noted that while GetFriday provides a good starting point, the pay does not match industry standards, leading to high turnover.
For clients, this can result in assistants frequently changing, disrupting workflow and requiring businesses to repeatedly train new hires. High turnover is often a sign of internal company issues, and in GetFriday’s case, it indicates a potential risk for businesses relying on long-term virtual assistant support.
The high turnover rate also ties back to the inconsistency in service quality—since employees frequently leave, new and less-experienced assistants are regularly brought in to fill roles, which can lead to varying levels of service competence.
4. No Trustpilot Reviews
Given GetFriday has been around since 2005, it’s very strange that the company does not have any Trustpilot reviews.
GetFriday Pricing (as of January 2025)
GetFriday offers multiple pricing plans based on the number of hours required per month. Below is an overview of their pricing model:
- Basic 20 Plan: Starts at $220 for 20 hours per month ($11/hour)
- Plus 40 Plan: Around $400 for 40 hours per month ($10/hour)
- Plus 80 Plan: $720 for 80 hours of support per month ($9/hour)
Compared to some competitors, GetFriday’s rates may be slightly higher, but we see these as pretty standard for virtual assistant pricing compared with alternatives. Also combined with cultural differences of working with talents based in India and the work performance indicated in many reviews, it might actually be even worth paying a slightly higher rate to get excellent talents based in the philippines.
Are GetFriday’s Reviews a Dealbreaker?
While GetFriday has built a reputation as a leading virtual assistant provider, these reviews highlight some glaring concerns. The company has strengths—particularly in its flexibility and range of services—but the inconsistencies in service quality, customer support issues, and high VA turnover raise legitimate concerns.
For businesses considering GetFriday, it may be worth exploring alternatives that offer more transparent pricing, better customer support, and a more stable workforce to ensure long-term success. That’s why we made Global Hola to be a transparent pricing, excellent talent, and white-glove customer support service.
Consider Global Hola as a Better GetFriday Alternative
If you’re looking for a part-time remote assistant company that offers transparency, flexibility, and fairness, Global Hola is the smart choice. Here’s why:
- No Hidden Fees: We provide clear and upfront pricing with no hidden costs. You won’t have to worry about paying more than necessary.
- Flexible VA Options: Whether you need a VA for a few hours a week or full-time, we have the flexibility to meet your needs.
- Fair Pay for VAs: Our VAs are well-compensated, ensuring they stay motivated and committed to delivering exceptional service.
- Positive Work Environment: We believe in empowering our VAs rather than over-monitoring them, resulting in higher job satisfaction and better performance.
- Comprehensive Support: Our VAs are provided with the tools and training they need, so you never experience disruptions in service.