If you’ve been researching outsourcing providers and typed “Enshored pricing” into Google, you’ve probably noticed something: there’s no clean rate card sitting on their website. That doesn’t mean the company hides anything. It just means the numbers live in a different place than you might expect, and it’s worth understanding exactly where they come from before you get on a sales call.
I’m Nick Canfield, and at Global Hola we spend a lot of time talking to founders and small business owners who are comparing outsourcing partners. So let’s walk through what Enshored’s own content actually says about cost, what that means practically, and where our engagement model at Global Hola differs.
The Quick Answer
Enshored doesn’t have a dedicated pricing, rates, or plans page live on its site. What it does have is educational blog content that discusses cost ranges for outsourcing generally. Two of Enshored’s own articles include specific figures worth knowing before you reach out to any provider, Enshored included.
Who Is Enshored?
Enshored is a US-headquartered BPO founded in 2014 and based in Long Beach, California. According to public company data, it operates with roughly 2,000 to 2,500 employees across three sites in the Philippines plus an office in Lisbon, Portugal, which opened in 2022. The company builds dedicated outsourced teams for customer support, back-office work, sales and marketing, and content moderation, serving clients in TravelTech, HealthTech, FinTech, e-commerce, and SaaS. It’s a four-time honoree on the Inc. 5000 list of fastest-growing US companies, and Clutch reviews describe generally positive client sentiment around cost savings and low staff turnover.
That’s a legitimate, established outsourcing company. It’s also a very different kind of operation than what most small businesses are actually trying to build.
The Pricing Figures Enshored Publishes
Enshored’s blog includes two specific cost references worth quoting directly, since they’re the only pricing-related figures available from the company’s own content.
Per-Hour Ranges for Customer Service
In an article titled “How Much Does It Cost to Outsource Customer Service,” Enshored states that customer service outsourcing “typically ranges from $1 to $50 per hour” depending on complexity, location, and expertise. That’s a wide range, and it’s presented as a general market benchmark rather than a quote specific to Enshored’s own rate structure.
Per-Agent and Shared-Agent Pricing
A second Enshored article, on customer support outsourcing, states that outsourcing providers “typically charge $1,500–$3,500 per agent monthly for dedicated support, or $20–$50 per hour for shared agent models.” Again, this reads as an industry-wide cost band used for educational purposes, not a published Enshored rate card.
What These Numbers Actually Mean for a Small Business
Here’s the practical issue for an SMB owner: a $1 to $50 per hour range, or a $1,500 to $3,500 monthly per-agent range, is too broad to actually budget against. You still need a conversation, a scoping call, and probably a proposal before you know what you’d actually pay for a specific role.
That’s not unusual in the BPO world. Larger outsourcing companies often build custom-scoped proposals rather than publishing fixed rates, because their service lines span so many different roles, from content moderation to back-office finance to sales outsourcing. The tradeoff is that as a buyer, you’re doing more work upfront just to understand your options.
Enshored vs Global Hola: Engagement Model Comparison
| Factor | Enshored | Global Hola |
|---|---|---|
| Founded | 2014 | Boutique outsourcing firm built for SMBs |
| Team size | ~2,000–2,500 employees | Smaller, founder-accessible team |
| Delivery locations | Philippines (multiple sites) and Lisbon, Portugal; US HQ in Long Beach, CA | Philippines-based remote talent |
| Service lines | Customer support, back office, content moderation, data annotation, sales & marketing, PEO/employee leasing | Virtual assistants and remote staffing roles tailored to SMB needs |
| Pricing figures found | General cost bands in blog content ($1–$50/hr; $1,500–$3,500/agent monthly) | Published pricing details available at globalhola.com/pricing |
| Client review footprint | 11 reviews on Clutch, 1 on Trustpilot | Direct client relationships and referrals |
Where Enshored’s Scale Genuinely Helps
To be fair, Enshored’s size is a real advantage for a certain kind of buyer. If you’re running a mid-market or enterprise operation that needs content moderation, back-office finance, and customer support running simultaneously across multiple time zones, a provider with 2,000-plus employees and a decade of operating history has infrastructure that a boutique shop simply won’t match. Clutch reviewers specifically credit Enshored with SLA compliance above 90% and low staff turnover, both of which matter a great deal when you’re scaling a large outsourced department.
If that’s your situation, Enshored’s breadth across multiple service lines under one roof is worth exploring.
Where Global Hola Fits Better for Growing Businesses
Most of the founders and small business owners we work with at Global Hola aren’t trying to stand up a 50-person offshore department. They need one great virtual assistant, or a small handful of remote team members, without navigating a scoped enterprise proposal to get there.
That’s the gap we built Global Hola to close. Instead of a broad menu of enterprise service lines, we focus specifically on remote talent and virtual assistant placement for small and midsize businesses, with flexible part-time or full-time arrangements depending on what you actually need. You can see our current pricing structure directly at our pricing page, and because our team is intentionally smaller, you’re working directly with people who know your account, not a rotating account management layer.
We also built our contracts to be flexible on purpose. A lot of small businesses aren’t ready to commit to long-term, multi-seat agreements the way a large BPO client might. Being able to start with one role, adjust hours, or scale up gradually matters more to a ten-person company than it does to an enterprise client.
Final Verdict
Enshored is a legitimate, well-established BPO with a decade of history, real scale, and generally positive third-party sentiment from Clutch reviewers on cost and retention. If you need a large, multi-service outsourced operation across content moderation, back office, and customer support, it’s worth a look.
But if you’re a founder or small business owner who wants a straightforward path to hiring one or two great remote team members, without scoping an enterprise-style engagement first, that’s exactly the situation Global Hola was built around. Our model is intentionally boutique: closer communication, more flexible terms, and a team small enough that you’re never just an account number.
If you’d like to talk through what a role would actually look like and cost for your business, reach out to our team and we’ll walk you through it directly.
